Customer Support Executive (CSE) Welham Green

Description De L'offre D'emploi SAGA Truck & Van

is the leading Mercedes-Benz distributor in the United Kingdom, with a network of ten dealerships across Kent, Essex, Hertfordshire, and East England, employing over five hundred staff.

The SAGA Mercedes-Benz Story

The journey began in 1971 in western France, initially focused solely on commercial vehicles. Over the years, car and utility vehicle operations were added, and dealerships multiplied-first regionally until 2013, then nationally, before expanding internationally in 2019. In 2024, SAGA Mercedes-Benz expanded to England with the acquisition of 10 dealerships, previously owned by Sparshatt Truck and Van and Motus Truck & Van. Today, SAGA has an international presence (in France, Belgium, England, Switzerland, Liechtenstein, and the Czech Republic) and represents 70% of the RCM group's revenue.

Your Responsibilities

• Requesting CORs for signing and invoices
• Raising Purchase Orders (Pos)
• Updating Lease Link orders and associated documentation (PDI, invoices, AFRL etc)
• Completing weekly forecasts
• Organising deliveries
• Monitoring the progress of builds or conversions
• Mercedes Me-Fleet
• Insuring we have correct paperwork for third party contractors to attend site
• Sending customer invoices for payment & paperwork for signing
• Checking in vehicles arriving onsite
• Conducting stock checksSupporting audits
• Liaising with customers, third parties and Sales Executives
• Dealing with invoice and credit queries from suppliers and customers
• Chasing debt
• Flexibility to support ad-hoc tasks as required

Joining SAGA Truck And Van Means

• Representing "the star," an international luxury car brand
• Promoting vehicles with the latest technologies
• Benefiting from career opportunities within a fast-growing group
• Joining a family-owned group with strong values and collaborating with passionate people
• Participating in regular internal events that promote team cohesion (seminars, incentives, parties )
• Enjoying many other benefits:

Benefits

• Pay date: 25th of each month
• Discretionary bonus scheme
• 24 days Annual leave plus bank holidays
• Simply Health
• Staff referral scheme
• Enhanced Maternity and Paternity Leave
• Employee Assistance Programme (EAP)

RCM

SAGA Truck & Van is part of the French RCM group, created and led since 1999 by Ronan Chabot. Strongly attached to its region and values, RCM expanded intensively-first regionally, then across France, before expanding internationally in 2019 with the SAGA Mercedes-Benz network and adding a new activity: boating. Today, the group remains a French family business with a global outlook, distributing iconic brands such as Mercedes-Benz, Toyota, Lexus, Porsche, Beneteau, Azimut, Galeon, and Highfield internationally (in France, Belgium, Switzerland, Liechtenstein, England, and the Czech Republic). Our values have remained the same since day one: Passion, Performance, and Respect. In 2018, RCM was named France's Distributor of the Year, and in 2021 won the Family Saga award at the French Automotive Distribution Grand Prix.

Pré-requis du poste What We Are Looking For

• Excellent attention to detail and accuracy
• Strong organisational and time management skills
• Strong communication skills, both verbal and written
• Ability to work independently and as part of a team
• Valid Driving Licence
• Proficient in Microsoft Office applications