Maintenance Manager - Solar

Maintenance Manager - Solar Good Energy Ringwood, Hampshire, GB

Description No day will be the same - here are some of the highlights

We have an exciting opportunity for an experienced Maintenance Manager to take ownership of and grow our Solar Maintenance operation across the UK.

This is a varied, hands on leadership role combining people management, customer experience, operational delivery and commercial growth across our domestic and commercial solar customers.

You'll lead a team of Maintenance Engineers and office support colleagues, ensuring we deliver an exceptional service while continually looking for ways to improve performance, develop our offering and grow recurring maintenance revenue.

The right person will be organised, commercially minded and a natural people leader, with the confidence to make decisions, solve problems and build strong relationships with customers, engineers and stakeholders.

Responsibilities:

• Leadership: Lead, support, develop and coach our Maintenance Engineers and office support team, creating a positive, high-performing and accountable culture.
• Day to day management: Take ownership of the daily delivery of solar maintenance, repairs and servicing, ensuring work is completed safely, efficiently and to a high standard.
• Customer experience: Deliver a best in class experience for both domestic and commercial customers, managing enquiries, escalations and ongoing issues through to resolution.
• Planning & scheduling: Ensure jobs are planned, allocated and completed efficiently, making the best use of engineer capacity and resources.
• Performance improvement: Drive engineer performance, utilisation and customer service, using data and insight to identify opportunities for improvement.
• Relationship building: Build strong, lasting relationships with existing customers, encouraging repeat business, referrals and new opportunities.
• Commercial growth: Identify opportunities to grow our maintenance and servicing offering, including recurring revenue and service contracts.
• Data led management: Monitor and manage key operational KPIs, costs, revenue, productivity and customer performance to support informed decision making.
• Continuous improvement: Challenge the way we work and continually look for smarter, more efficient ways to improve our maintenance operation and customer journey.
• Forward thinking: Help shape the future of our Solar Maintenance proposition, identifying opportunities to develop and scale the service as the business grows.

What you'll need to succeed

We're looking for a confident and commercially minded people leader with experience in solar, renewables, electrical services, field service or maintenance operations.

You'll be comfortable operating in a fast paced and evolving environment, balancing the needs of customers, engineers and the wider business. You'll be organised, solutions focused and confident using data to drive performance and make decisions. You'll also have a genuine passion for developing people and creating a team environment where engineers can perform at their best.

Experience in Solar PV and Battery Storage would be an advantage, alongside a strong understanding of customer service, operational delivery and health & safety.

This is a great opportunity to take ownership of an established maintenance operation while helping us shape and grow the next stage of our solar maintenance offering.

If you enjoy leading people, solving problems, looking after customers and growing a business, we'd love to hear from you.

• Experience within solar, renewables, electrical services, engineering, maintenance, facilities or a similar technical environment.
• Good understanding of health & safety requirements within a field based or engineering environment.
• Ability to understand technical issues and communicate effectively with engineers and customers.
• Strong organisational skills, with the ability to manage competing priorities and ensure work is planned and delivered effectively.
• Proven experience managing customer issues, escalations and service delivery.
• A strong commitment to delivering an excellent customer experience.
• Experience managing a UK wide or geographically dispersed engineering/maintenance team.
• Experience developing or growing a maintenance, servicing or recurring revenue proposition.
• Experience implementing new processes, systems or ways of working to improve operational performance.
• Experience within a fast growing or scale up environment.

Your base of Operations: Office, warehouse, and beyond. Our head office is in Chippenham, Wiltshire, with additional offices and warehouses in Lincoln, Ringwood (Hampshire), and Kent. For this role, we're looking for candidates based in the Ringwood (Hampshire) area. The position will involve some travel, including occasional overnight stays. Our working hours are 40 a week, Monday - Friday.

Benefits you can rely on

Holiday: 25 days holiday and bank holidays, rising to 29 with long service recognition. Plus a gifted day off for your birthday and the option to buy more twice a year.

15% annual bonus: company wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.

Life assurance: 6% cash lump sum for your family or next of kin - giving you peace of mind.

Discounted gym membership.

Health: Employer funded Health Cash Plan, being able to claim back on expenses such as prescriptions, massages, dentist etc.

Savings: Discounts across our services and products, including renewable energy, solar panels, battery storage and heat pumps.

Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer matched contributions up to 7.5% of your base salary.

Fully provided uniform and PPE.

Fully provided tools.

Discounted gym membership.

Health: Employer funded Health Cash Plan, being able to claim back on expenses such as prescriptions, massages, dentist etc.

Savings: Discounts across our services and products, including renewable energy, solar panels, battery storage and heat pumps.

Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer matched contributions up to 7.5% of your base salary.

Good Energy has been driving the UK's renewable energy revolution since 1999, helping homes and businesses become greener and more self sufficient through clean power and green technology.

We supply 100% renewable electricity from over 3,000 independent British generators and support more than 180,000 customers producing their own energy through the Feed in Tariff scheme. Beyond supply, we design and install solar panels systems, batteries, heat pumps and EV chargers, with fair tariffs and export rates that reward people for the energy they share.

As a Which? Eco Provider, certified B Corp, and Friends of the Earth-recommended supplier, we're proud to set the bar high for sustainability, fairness, and customer care. We're rated 'Excellent' on Trustpilot and recognised as a World Class Employer by Best Companies, a reflection of both our customers' trust and our inclusive, values driven workplace.

Now part of the Esyasoft Group, we're connected to a global network of expertise in energy management and smart technology. With an exciting period of growth ahead, we're expanding across all areas of the business. At our core, we believe in fairness, inclusivity, and innovation, and we're looking for people who share our mission to tackle the climate crisis and power a cleaner, greener future.

Our Commitment We're a Committed Member of Inclusive Employers and value people's differences - we recognise the strength that they give us. We work hard to be a supportive community where everyone has equal opportunities and we encourage applications from people irrespective of background, circumstances, age, disability, ethnicity, religion or belief, gender identity or sexual orientation.