Charity Shop Manager - Talbot Green

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We arelooking for a motivated,organisedand people-focused Charity Shop Manager to lead one of our retail shopsin Talbot Green. Our shops play a vital role in funding our life-saving work, andyou'llbe at the heart of creating a welcoming, vibrant space that inspires customers, supports volunteers, and generates essential income for dogs who need us most.

• Lead and support a brilliant team of volunteers, creating a positive and rewarding environment for everyone.
• Drive sales and customer engagement, ensuring your shop looks fantastic and reflects Hope Rescue's values and brand.
• Manage stock flow, merchandising and pricing tomaximiserevenue and deliver a great shopping experience.
• Recruit, train and support volunteers, ensuring they feel valued and confident in their roles.
• Oversee cash handling, daily banking, and financial controls to ensure accuracy and compliance.
• Deliver excellent customer service - both on the shop floor and behind the scenes.
• Ensure the shop is safe,cleanand welcoming for customers, volunteers, dogs, and visitors.
• Represent Hope Rescue in the local community, building relationships to encourage donations and support.

• An enthusiastic retail professional (charity shop experience welcome but not essential).
• Anaturalpeopleperson who enjoys leading teams and creating a warm, inclusive shop culture.
• Organised,positiveand able to think on your feet.
• Comfortable managing daily shop operations, from visual merchandising to cash handling.
• Confident using tills/EPOS and basic IT systems.
• Passionate about animal welfare and committed to Hope Rescue's mission.

You'llbe part of a caring, friendly charity that genuinely values its people.

Every day,you'llsee the impact your work has on the lives of dogs in need.

You'lljoin a supportive team and have opportunities for training and development.

You'llhelp create a welcoming community space that customers love coming back to.

This is afull-timepermanent role working37.5 hoursper week 5 days out of 7 Sunday-Saturday