Interim Head of Solar and EV Installation

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Our priority is to match the right person to the right role, and we never want salary to be a barrier to applying. Regardless of your current pay, we'll ask about your salary expectations during the application process, and our Talent Team will have an open, honest conversation during the talent call to understand your skills and explore our salary options. If you have questions around salary, please feel free to ask us!

Location: Chiswick, London - Typically 2 days per week in the office

Sponsorship: We are unable to offer sponsorship for this role

The Role

The Head of Solar and EV Installation is responsible for end-to-end performance across So Energy's Solar and Storage and EV Charger installation business lines. This role leads an established team of specialists, covering the installation value proposition, sales, delivery, aftercare and commercial P&L performance

Reporting to our Marketing Director

Why So Energy?

So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we've grown rapidly but sustainably, with 300,000 customers and over 450 Energists (what we call our people). But we're not done! We're on the road to a net-zero future, and thanks to our partnership with ESB, we're well on the way. We're customer centric, tech led, and passionate about sustainability.

We're driven to do our best for our customers, for each other, and for our planet. That's why we've built a workplace culture that's supportive, empowering, inclusive, and full of opportunities to grow and make an impact.

At So Energy, we take pride in our values driven culture. We live and breathe by our six core values that guide everything we do:

• Clear
• Honest
• Ambitious
• Inquisitive
• Caring
• Sustainable

What you'll be getting up to in this role: Proposition Development

• Oversee the Solar and Storage and EV Charger installation propositions, maintaining a compelling range of hardware, installation, aftercare and finance options.
• Collaborate with Propositions, Trading and Technology to build compelling smart tariffs supporting install cross sell and CLTV.
• Ensure Solar and EV installation products deliver value to customers and a profitable contribution for So Energy.
• Support the wider So Energy brand proposition, building compelling proof points aligned to the commercial strategy.

Commercial Performance

• Own the P&L for Solar & Storage, EV charger installation and referral revenue, with end to end accountability for profitability.
• Lead forecasting and target setting for the installation business, working with SLT and finance to agree plans and budgets.
• Drive improvements in unit economics, bringing commercial discipline to the growth vs cost trade offs.
• Support managers to deliver against sales and delivery targets, prioritising efforts and initiatives based on commercial impact.

Sales, Delivery and Aftercare

• Oversee the end to end journey for the Solar and EV charger installation, from lead gen and sales to delivery and aftercare.
• Use data and insight to identify performance gaps and drive continuous improvement across the funnel.
• Work with Sales, Marketing and Technology to develop lead gen capabilities and effective conversion from lead to sale.
• Ensure high quality delivery, providing a great CX reflected by customer satisfaction and low failure and complaint rates.
• Identify and deliver commercial opportunities from industry schemes e.g. WHD, ensuring commercial value.
• Maintain accountability for installation risk, compliance, and industry accreditation e.g. MCS, Solar Consumer Code.

Supplier Management

• Cultivate partnerships with hardware providers, OEMs, installers and sector experts to support delivery of So Energy's goals.
• Leverage partnerships to enhance commercial capabilities, reduce operating costs and support innovation and growth.
• Negotiate commercially beneficial terms with suppliers to maximise value and minimise risk to So Energy.

Team Leadership

• Lead a high performing team with a culture of ownership, accountability, innovation and collaboration.
• Set clear goals and expectations and coach managers to deliver outcomes, anticipate issues and solve problems.
• Take ownership of relevant governance and reporting to manage risks and ensure transparency on performance.

You're a great match if:

• You have knowledge and experience in Solar and Storage and EV charger installation businesses.
• Relevant experience in lead gen, sales, operational delivery and commercial performance.
• Experience managing people, building supplier relationships and stakeholder management.
• Commercial awareness and analytical ability, with an eye for which levers to pull to deliver against targets.
• Awareness of regulatory and compliance requirements related to Solar and EV charger installation.

What's in it for you? Smart Working Charters:

• Hybrid Working - Every team has its own SPARK Working Charter. Ask your Talent Partner for more details.

Growth & Development

• Dedicated Learning & Development Team - Supporting your development through workshops, coaching and learning opportunities.
• Learning Platform - Access thousands of learning resources to help you build new skills and support your career development.
• Educational Sponsorships - Supporting professional development through initiatives such as Code First Girls.

Pay & Reward

• Up to 10% Performance Bonus - Based on both company and personal performance.
• Annual Salary Reviews - Helping ensure we remain competitive in the market.
• Real Living Wage Employer - Proud to be an accredited Real Living Wage employer.

Time Off That Matters

• Your Birthday Off - Because birthdays should be celebrated.
• Three So Giving Days - Paid time to support a cause that's important to you.
• Enhanced Family Leave - Supporting you through every stage of family life.

Health & Wellbeing

• Employee Assistance Programme (EAP) - Confidential support available 24/7, 365 days a year, including access to professional guidance and structured counselling support.
• Wellbeing Resources via Perkbox - Access a range of wellbeing articles, tools and guidance, alongside employee perks and discounts, all in one place.
• Physical Wellbeing - Free eye tests and annual flu vaccinations.
• Menopause Policy - Providing support and guidance for colleagues experiencing menopause.

Belonging & Recognition

• Affinity Groups - Connect with colleagues through our employee led communities.
• Monthly Social Events - Bringing teams together and creating opportunities to connect.
• Charitable Fundraising - Supporting the communities we're proud to be part of.

Diversity, Equity, Inclusion & Belonging

As a Disability Confident Committed employer, we encourage applications from everyone, and wewill ensure fair and accessible recruitment for all. At So Energy, we're committed to cultivating an environment that promotes diversity, equity, inclusion, and belonging. We are a global community, and we believe our unique qualities should be celebrated as they are critical to our innovation. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn't just an initiative at So Energy. We strive to embed it throughout our entire culture.