Purpose of the role
The Communications Manager is responsible for shaping and delivering strategic communications that protect and enhance the reputation, profile and public understanding of ZSL's Zoos.
Acting as a trusted communications adviser to Zoo leadership teams, operational colleagues and subject matter experts, the role provides expert guidance on messaging, audience engagement, reputational risk and communications opportunities. The postholder will ensure that communications activity is planned, coordinated and aligned to organisational priorities, helping colleagues communicate clearly and confidently with external audiences. They will proactively monitor the external landscape to identify emerging reputational risks, contentious issues and opportunities, providing strategic counsel to ensure communications and media plans are developed with appropriate foresight, sensitivity and risk mitigation.
The role leads the development of compelling earned media and storytelling activity for London Zoo and Whipsnade Zoo, while also working across owned, shared and partner channels to maximise reach and impact. It translates animal, visitor experience and commercial priorities into clear, audience-focused communications that build support for ZSL's mission and strengthen the Zoos' role as trusted, relevant and inspiring visitor attractions and conservation organisation.
This role is based in our Regent's Park office and is expected to be onsite for three to four days per week due to the nature of the role.
This role is subject to standard pre-employment checks, including confirmation of your right to work in the UK.
Visa sponsorship is not available for this position.
ZSL recognises that conservation is one of the least diverse sectors, and we actively encourage applications from candidates who identify as part of underrepresented communities. We are committed to building a supportive and inclusive workplace where everyone can thrive and celebrate the value of having a team of employees with diverse skills, experiences, and heritage.
We're ZSL, an international conservation charity. Through our unrivalled animal experts in our two zoos (London Zoo and Whipsnade Zoo), the work of our pioneering scientists, our dedicated conservationists, our purpose is to inspire, inform and empower people to stop wild animals going extinct. Our vision is a world where wildlife thrives and we're working every day to achieve this. From investigating the health threats facing animals, to helping people and wildlife live alongside each other, we are committed to bringing wildlife back from the brink of extinction.
What do we offer?
At ZSL, we are proud of our approach to employee benefits. Our benefits include:
