Environmental Engagement Manager

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At Severn Trent, our people are at the heart of everything we do. We're in the top 5% of utility companies worldwide for employee engagement, and we're equally proud of our strong Glassdoor score - reflecting how much our people love working here.

Join us to make a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

If you want to do more, because you care, we want you on our team.

Are you eager to make a real difference in our river communities? Do you have a knack for forging strong connections and communicating with a variety of stakeholders?

Join us in a dynamic and pivotal role within the Severn Trent environmental communications team, where you will have the opportunity to shape and drive our communications and engagement strategy for River Communities, aligning with our industry leading Get River Positive commitments and environmental initiatives.

As a key player, you'll forge strong relationships with diverse community groups and activist organisations, magnifying our engagement efforts around designated Bathing Water locations and high-amenity wild water locations across our region.

Your efforts will drive high quality engagement with all river users, ensuring our initiatives resonate deeply and effectively.

This role offers a unique blend of creativity, leadership, and community involvement. If you're ready to make waves and leave a lasting impact, we want to hear from you!

You'll be based at our Head Office in Coventry, with very frequent travel to Shropshire.

The role objectives are:-

• The role will specialise in building relationships with river leisure groups, river community groups, local and regional campaign and activist groups as well as the communities around official designated (Bathing Water) locations and those with high amenity value.
• You will coordinate seamlessly across our organisation, ensuring our field-based teams, including River Rangers and the Education Team, effectively reach and engage with river communities and stakeholders. Your efforts will educate, inform, and inspire them about our dedicated work and commitment to enhancing their local environments.
• As a vital component of the Get River Positive Communications and Engagement workstream, you will play a vital role in the Shropshire and broader bathing water designation capital delivery program. Your focus will be on fostering stakeholder engagement, ensuring alignment with our overarching narrative. Collaborate closely with our Community Communications team to synchronise efforts and support the capital projects under the Bathing Rivers initiative.
• You will develop the key communications and engagement plan around our approach to bathing waters or high amenity locations, taking into consideration any outcome from the DEFRA consultation. Your work will include devising and implementing an engagement strategy with communities and activist organisations.
• You will share insight from communities, activists and river users back into the Get River Positive Comms Group in a timely way to inform further work, tactical plans and strategies.
• You will spearhead the development and execution of communication and engagement strategies to optimise the impact of our River Rangers, ensuring their activities are seamlessly integrated with the overarching Get River Positive engagement approach. This will involve enhancing their skills in community organising and establishing clear goals and objectives to guide their efforts effectively.
• Collaborating closely with the Get River Positive Communications Manager, you will be instrumental in developing, managing, and nurturing key relationships with affiliated bodies such as the Clean Water Sports Alliance and its coalition member organisations. This initiative will complement our efforts surrounding the GRP Pledge 2 commitments.
• As an integral part of our Pledge 2 (Create more opportunities for everyone to enjoy our regions' rivers) engagement strategy, you will collaborate with our Visitor Experience Team to ensure our commitment to enhancing open access to our reservoirs for recreational activities such as triathlons and open water swimming is met effectively.
• You will manage a wide range of internal stakeholders including Business Leads across Capital Delivery, River Protection and across the Communications SMT.
• Ensuring a single brand strategy throughout all our communication channels.

Key accountabilities include:-

• Own and lead delivery of theriver's community engagement planacross the business.
• Within our GRP comms strategy be the comms go-to person for Bathing Waters, River-User groups and River Activistsand lead on supporting and advising teams with communications and engagement.
• Work close with broader comms teams to ensure consistency of message for river leisure users in all communications.
• To protect and enhance Severn Trent's reputation at all times.
• Ensuring a single brand strategy throughout all our communication channels.

And in order to succeed in this role, it is expected that you will have:

• Demonstrable communications/stakeholder experience;
• Previous experience in managing stakeholder and customer communication channels;
• Relevant experience working in service/utility sectors;
• Strong influencing and customer management skills;
• Customer-centric thinking and empathy for the audience;
• Ability to work in a fast-paced environment. Hold self and others to quality, on-time delivery;
• Excellent verbal, visual, and written communication;

Some knowledge of river ecology and river health would be advantageous but not essential. A passion for the environment and rivers would be helpful

Working here isn't just a job. You can build a career at Severn Trent. We'll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we'll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite's perks that you'll get being part of the Seven Trent family:

• 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £2,250 per annum based on company performance)
• Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our 'Academy'
• Electric vehicle scheme and retail offers
• Family friendly policies (including, a year off fully paid maternity and adoption leave)
• Two volunteering days per year

We can't wait to hear from you. Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails.

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