Renewable Sales Executive

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The Opportunity

We're looking for a confident, driven and customer-focusedMembership Renewals & Sales Executiveto join the Sales & Renewals Team within our Commercial Department atNAPIT.

This is a key role within a well-established and growing organisation, responsible for maintaining and expanding our membership base of over 20,000 members.

You'll be speaking to existing members - handling inbound renewal enquiries and proactively contacting members to renew their membership while identifying opportunities to upsell and cross-sell additional products and services.

If you enjoy being on the front line of a successful business, building relationships, and having control over your earning potential through uncapped commission - this role could be for you.

• Answering inbound membership renewal calls
• Proactively contacting existing members to renew memberships
• Identifying and maximising upselling and cross selling opportunities
• Processing telephone sales transactions in line with GDPR and FSA policies
• Working towards personal and team sales targets & KPIs
• Logging activity and performance on internal systems and CRM
• Responding to customer emails professionally and promptly
• Processing renewals and completing associated administration
• Adapting to new products, initiatives and campaigns as required

• Confident, professional and articulate communicator
• Target driven with experience working towards KPIs
• Proficient in CRM systems, Microsoft Office (Word, Excel, PowerPoint) and Outlook
• Self motivated with excellent time management
• Strong organisational skills and attention to detail
• Commercially aware with the ability to identify opportunities
• Ability to prioritise workload and meet deadlinesComfortable working under pressure
• Strong relationship building skills
• Ability to analyse and interpret information
• Electrical industry knowledge or experience

• Uncapped commission
• 33 days holiday (inclusive of bank holidays)
• Westfield healthcare
• Paid annual summer & winter company events
• Stable Monday-Friday working pattern (9:00am-5:00pm)

Phenna Group is an Equal Opportunities Employer

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