Area Resident Services Manager - Horsham & Brighton Management The Green, The Market, Brighto ...

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Line management of the teams at The Green, The Market and The Merchant.

• Supporting the General Manager and Senior Portfolio Manager
• Managing the building expenditure budget and ensuring value for money from suppliers, maximising the net operating income
• Setting clear objectives in line with business strategy and measuring and managing performance against these
• Conducting regular 1 2 1 meetings, holding team meetings and completing probationary, interim and annual appraisals as per company guidance
• Providing equal opportunities to team members via allocation of opportunity (client exposure, project work, coaching and training) in line with promotion, succession, talent process and D&I strategy
• Adhering to all company processes in people management and role modeling professional behaviours at all times, ensuring an inclusive workplace with zero tolerance of discrimination
• Ensuring recruitment is completed professionally and in line with team, divisional and company goals, thinking strategically about future needs and in line with D&I objectives
• Establishing and delivering additional income streams where appropriate
• Training new team members
• Dealing with initial enquiries, booking viewings and negotiating offers
• Agreeing leasing offers and processing these in line with Savills procedures
• Uploading availability details to marketing portals and updating adverts as necessary
• Completing all applicant vetting in line with Savills procedures
• Forging productive relationships with key service partners such as contractors and facility managers for the benefit of residents and seeking economies of scale for efficient building operation
• Organising and running tenant services via third parties and in house
• Ensuring up to date resident communication via various channels including social media
• Seeking special offers and discounts for residents from local businesses
• Creating a community feel through communication and regularly hosting resident events
• Acting as first point of call for residents to report maintenance issues
• Co ordinating all contractor appointments and repairs, logging issues so required service levels are attained
• Carrying out regular inspections of communal areas and apartments
• Managing Health and Safety compliance coordination using Savills systems; liaising with Estate and Facilities managers where required
• Organising minor works between tenancies to maintain first class presentation of apartments
• Meeting and greeting all new tenants; providing Welcome Packs and new tenancy information
• Completing check in and check out reports; determining deposit returns
• Assisting the credit control team to ensure timely payment of rents and liaising with residents to address problem cases
• Undertaking tenancy renewals; driving rental growth
• Providing regular asset performance reports, competitor analysis, weekly statistics on leasing and market rent analysis
• Driving rental growth, ensuring rents in the building are maximised yet competitive within the local market, and providing strategies to help increase lets

• Strong line management skills
• Strong troubleshooting skills
• Strong customer service ethic/background
• Positive, can do attitude
• Common sense approach
• Ability to think on their feet and make considered decisions
• Outgoing, warm and friendly personality
• Organised, meticulous, tenacious
• Excellent written and spoken etiquette
• IT literate and social media savvy
• Strong financial management skills
• ARLA/IOSH

Working Hours - Monday Friday 9am-6pm

Salary - Up to £45K (Up to 10% discretionary bonus)

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