Community Shop Manager - Wylde Green

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37.5 hours (5 days out of 7) fully flexible 8:55am - 5:05pm trading over 6 days)

£25,057.50 (Retail Band B)

Do you have a passion for books and reading and love making a difference in your local community? If so, this could be the perfect role for you!

As a Community Shop Manager (CSM) for St Giles Hospice you will lead a team of paid staff and volunteers, ensure smooth operations and deliver excellent customer service. You'll be empowered to make decisions locally whilst working within a supportive framework, working within and for your local community ensuring that engagement and support is understood and promoted.

You'll have excellent leadership and strong commercial skills and want to be part of a successful team. Ideally, you'll have previous retail experience. You will be able to demonstrate exceptional customer service skills and be expected to coach and motivate your team to deliver performance targets.

You will work closely with the Retail Regional Manager who will aid in supporting your store to run efficiently and deliver a positive financial contribution to the Hospice. The estate includes 26 shops and an e commerce operation with a turnover of approx. £3.5 million which supports the overall income generation strategy.

Do you want to work in a role that combines retail, community and purpose? St Giles Hospice is the place that will allow you to thrive.

For the full job description please click the link below:

If you want to have an informal chat about this role, please contact Tony Barratt on

Qualifications

• Previous retail management or supervisory experience
• Understanding of health and safety regulations and ability to enforce policies and processes
• Ability to plan and prioritise workloads and delegate accordingly
• Experience in Visual Merchandising
• Good written and outstanding communications skills
• Experience of sales management, profit and loss
• Ability to work on own initiative and prioritise workload
• Experience of EPOS systems and their function
• Ability to use IT systems and to understand data to drive performance
• Local community knowledge
• Understanding of charity retailing
• Experience in achieving goals and identifying opportunities
• Has the ability to implement and enforce policies
• A desire to work as part of a team to generate fresh and innovative community based ideas
• Experience and/or understanding of Gift Aid processes and procedures
• Experience of working with volunteers

Values

Exhibits our hospice values and behaviours

Skills

• Flexible and be able to adapt to change on a daily basis
• Able to complete physically demanding work in the form of standing for long periods and moving stock
• Ability to lead on all administrative tasks, such a cash handling
• Be a keen problem solver
• Take responsibility for all Health and Safety activities and follow organisational policy and procedures
• Understanding of Office 365/SharePoint and the ability to complete IT based tasks
• Proven ability to work within a team and have effective team leadership

Personal Attributes

• Willingness to learn
• Flexible and adaptive to change
• Good interpersonal skills
• Good time keeping and strong work ethic
• Conducts themselves in a professional manner
• Good organisational skills
• Inclusive and diverse in their approach
• Able to work under pressure

Other Requirements

• Valid driving licence
• Eligibility to work in the UK
• Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests

• 25 days holiday plus bank holidays (Pro rata for part time employees)
• Group pension scheme, matching contributions of up to 8%
• Life assurance scheme, up to the state pension age
• Enhanced maternity and paternity benefits
• Enhanced sick pay, rising with service
• Access to blue light and charity worker discounts
• The Hub Wellness Support
• Eligibility for flu vaccine
• Employee Assistance Programme
• Access to Mental Health First Aiders
• Cycle to work scheme

Professional Development

All staff complete a comprehensive induction programme which includes statutory and mandatory e learning as well as training that is tailored to the individual's needs. All staff and volunteers should also attend an induction day.

Regular training and personal development opportunities, with internal career progression being a focal point of team growth.

This post is subject to a Disclose and Barring Service (DBS) check.

We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role, this may be earlier than the closing date.

If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.