QUALITY & ENVIRONMENTAL MANAGER

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Due to our ongoing success, we now have a vacancy for a

Job Type: Permanent - (Full time 38.5 hours per week)

This key role will ensure our Quality and Environmental Management Systems (QMS/EMS) are managed, monitored, developed and maintained to the highest standards across the business. You will play a central part in fostering a culture of continuous improvement, supporting our sustainability objectives and helping achieve the highest level of customer satisfaction. The position will also coordinate future strategic initiatives relating to sustainability and carbon reduction.

• Maintain and continually develop the documented QMS/EMS systems, ensuring certification to ISO 9001 and ISO 14001 is upheld across all four Cheshire sites.
• Ensure compliance with current legislation and best practice, raising any changes with the relevant Director.
• Conduct monthly and annual internal and external audits.
• Set and monitor KPIs to enhance customer satisfaction.
• Ensure consistency of quality and environmental standards across all business functions.
• Deliver relevant quality and environmental training programmes.
• Provide timely responses to customer information requests.
• Attend and/or chair monthly review meetings to drive continuous improvement.
• Manage the customer complaints system, ensuring departments investigate issues promptly.
• Lead project activity aimed at improving business performance, including waste reduction, carbon reduction, recycling initiatives and customer claims.
• Oversee performance management of the QMS/EMS and provide regular reporting to Senior Management.