Purpose of the Role
We are seeking an experienced Facilities Manager to deliver facilities management to our existing and future instructions. The FM is responsible for the provision of hard & soft facilities management, statutory Health & Safety compliance and environmental compliance to our occupiers and visitors.
The Facilities Management network is crucial to the effective delivery of Property Management and is involved in managing a national portfolio of retail parks, offices, industrial estates and residential schemes. We deliver excellent customer service and ensure exacting standards of presentation and maintenance is delivered on each property we look after. We manage the safety, compliance, and operation of the property, developing positive occupier relationships; working with Management Surveyors to deliver high-quality property management for the benefit of Savills clients and occupiers.
Team structure
The FM may have line management responsibilities for will work closely with the Operations Support team, Residential Property Managers, Supply Chain, Mobilisation and other service lines within the Property Management division.
Key Responsibilities
Compliance
Ensure compliance with all statutory and legal requirements.
Always ensure the full set of risk assessments is held at each property and on Datastation, and action plans are implemented, diligently and competently.
Maintain a compliance rating of 95%
Complete monthly audits for each site and uploaded to the system in line with target date, 25th of each month
Operations
Ensure high standards of cleaning, repair and presentation are achieved and maintained within property budgets
In the event of an emergency, attend site and report in line with incident process
Review service partner performance and deal with shortcomings in partnership with Service Partner+
Prepare and implement contingency plans to ensure adequate and suitable site attendance
Establish and implement best practice, whilst ensuring safe working practices are always complied with
Oversee the planned and preventative maintenance programme, developing an appropriate strategy for the property
Where required, conduct and record vacant property inspections in line with insurance requirements and Savills policy
Efficient and thorough handover of existing sites between RFMs as and when required
It is expected that the majority of your week will be mobile completing proactive, planned and reactive site visits.
Occupier relationships
Monitor activity and update Property Manager on new occupiers, space being vacated, building works
In any dealings with occupiers, manage service satisfaction and confidence in Savills
Pass on residents' enquiries to the Property Manager same day
ESG
Make decisions and recommendations aligned to the Savills Green Charter
Record utility consumption and report as required
Set and implement an appropriate environmental strategy for each property including energy management
Finance
Prepare the first draft of the Service Charge budget for Management Surveyor 4 months in advance of year end (where applicable)
Monitor Service Charge expenditure and ensure all Contract and Purchase orders are raised and managed as per process and policy
People
Annual appraisals of all staff under your Line Management
Attendance and team and occupier meetings as required
Deliver 'Toolbox Talks' to onsite staff and notify onsite staff of new procedures and regulations
Relationships
Residential Property Managers
Savills consultants and support teams
Occupiers
Service partners
Mobilisation
Workforce+
Skills, Knowledge and Experience
IOSH and/or NEBOSH
Experienced in preparing Service Charge budgets and managing expenditure across several sites
Excellent organisation and time management
Self-motivated and excellent interpersonal skills
Must haves
Full, clean driving license
IOSH (NEBOSH desirable)
Fully IT literate
Attendance at internal training courses is compulsory, as is the self- identification of training needs
Understanding of the section 20 consultation process
Proven Residential Facilities Management experience - AIRPM or equivalent industry recognised qualification preferred
Working Hours - 0900 - 1730 (37.5 hours)
Salary - £45,000 p/a
Please see our Benefits Booklet for more information.
