Customer Support Technician (Solar)

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Job Description :

We are seeking a skilled and detail-oriented Customer Support Technician to join our growing team. The successful candidate will have an opportunity to learn the business, with exposure to all the areas of our operations and be provided with the support and opportunity to make the position their own.

The ideal candidate will be responsible for supporting our customers, the busy office and operational teams. A focus will be on ensuring that our installers have the right equipment for installations, by monitoring stock levels and ordering appropriate equipment in a timely manner.
This will role is customer facing and will include visits to our client sites to complete handovers, teaching our clients how to use their system and answering any technical questions they might have. The role also involves providing telephone support for faults or queries. Training will be available. The candidate must have a flair for modern technology and the ability to quickly learn software and Apps.

Key Responsibilities:

- Commissioning customers solar pv systems

- Completing forms associated with commissioning electrical systems.

- Stock management

- Supporting customer queries in relation to their installation

- Collaborating with our sales and installation team managers to optimise our ordering process and ensuring installation readiness

- Ensuring the correct equipment is available for installers and assisting with the delivery to site

- Becoming an expert on our core software and helping improve our processes for our growing business

Qualifications:

Essential

- A full driving license

- Strong IT skills

- Excellent communication and collaboration skills

- Proficiency in Microsoft packages ie Excel, Word and Onedrive

- Strong attention to detail and ability to work independently, taking ownership of tasks.

Preferred

- Previous stock management experience

- Familiarity with servicing applications

- Electrical knowledge

- Knowledge of regulations related to solar installations

If you are passionate about renewable energy and have a strong technical background, we encourage you to apply for the Solar Customer Support position. Join our team and help us make a positive impact on the environment through sustainable energy solutions.

Job Types: Full-time, Part-time

Pay: £26,218.00-£30,000.00 per year

Additional pay:
Performance bonus
Benefits:
Company pension
Free parking
On-site parking
Schedule:
Monday to Friday

Work Location: In person

Reference ID: Customer Support Technician (Solar)