Environmental Contract Manager

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Hybrid - Chertsey (STW), Hybrid - Clearwater Court - RG1 8DB, Hybrid - Hammersmith (PS), Hybrid - Maple Lodge (STW) - WD3 9SQ, Hybrid - Slough-9 Cambridge Avenue(WCSC), Hybrid - Swindon (STW)

Job title Environmental Contract Manager Ref 41425 Division Asset Operations & Capital Delivery Location Hybrid - Chertsey (STW), Hybrid - Clearwater Court - RG1 8DB, Hybrid - Hammersmith (PS), Hybrid - Maple Lodge (STW) - WD3 9SQ, Hybrid - Slough-9 Cambridge Avenue(WCSC), Hybrid - Swindon (STW) Contract type Permanent Full/Part-time Full-time Hours 36 hours per week Salary Offering a starting salary of £61,150 per annum Job grade C Closing date 08/07/2025

We are looking for an Environmental Contract Manager to join Thames Water on a permanent basis.

We are seeking a highly skilled and motivated operational manager with expertise in managing wastewater networks and directly interfacing with customers. ideally, you will have a background in pollution, flooding and blockage management.

Working in conjunction with our marketing and communications team, you will develop, target and deliver our strategy about sewer misuse, leading our customer and stakeholder education activities that aim to prevent customer sewer abuse.

You will be accountable for all elements of this workstream, you will own, develop and drive performance of this area, through your direct team, our contract partners and engagement across Thames Water, you will reduce the number of sewage spills.

What you will be doing as an Environmental Contract Manager?

• Proactively engage and influence stakeholders both internally and externally, and develop sustainable, long-lasting relationships both with our business and our regulators
• Developing and implementing educational programs to inform customers about sewer abuse
• Building and maintaining relationships with key stakeholders, including local authorities, community groups, and regulatory bodies. This involves regular communication and collaboration to address concerns and promote best practices
• Organising and participating in public outreach events, such as workshops, conferences, and community meetings, to raise awareness about sewer abuse and promote responsible behaviour
• Assisting in the development and review of policies related to sewer abuse. Providing input based on field observations and stakeholder feedback
• You will liaise with teams across the business, including front-line operational teams as well as marketing and communications, legal, environmental compliance, commercial and procurement and regulation teams
• Delivery of the Targeted Catchment Investigations (TCI) activities. Reducing the number of pollutions, sewer floodings and blockages that occur from Thames Waters wastewater network. We are currently operating this activity as a trial across a small geographical area. You will be accountable for onboarding suppliers and carrying out full roll-out across Thames Water
• Contractor Management - you will be responsible for the day-to-day management and performance of suppliers delivering the field elements of your workstreams
• You will be accountable of the Health and Safety management of the field teams carrying out the TCI process, ensuring all work is carried out in accordance with TW procedures
• Delivery and control of intervention work - you will be responsible for delivering the work required to fix the issues, through your own contractors and by directing work elsewhere in Thames Water
• You will be accountable for the budget and financial performance of the teams
• You will be accountable for the management and development of staff within the teams

What should you bring to the role?

• A passion to improve our environmental performance
• Water industry experience and/or experience in a similar type of role of education and enforcement
• Experience in driving performance through direct and indirect teams
• Understanding of waste network operations
• Experience in positively influencing and working collaboratively with all levels of an organisation to achieve improved business outcomes
• Full driving licence as travel is required

What's in it for you?

• Offering a starting salary of £61,150 per annum.
• 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays)
• Annual Bonus.
• Generous Pension Scheme through AON.
• Private Medical Health Care.
• Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.

Whether you're interested in a role in one of our call centres or science labs, we're looking for people like you with real passion and a burning desire to make things better.

So, if you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process . Our aim is to remove any real or perceived barriers to success, so if you need assistance, we're here to help and support .

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.